Frequently Asked Questions About HVAC Service Parts
This entry was posted on January 02, 2024
When it comes to navigating all of the HVAC service parts available, it can be overwhelming to determine which brands and specific products apply to your projects. How will you know that the service parts you purchase will perform perfectly in your applications, deliver ROI, reduce energy costs, and be easy to maintain? With guidance from the experts at Mars Electric, you’ll no longer have to worry. Follow along as we share answers to the most frequently asked questions we receive about HVAC products.
Commonly asked questions about HVAC service parts
Check out our list of curated questions related to HVAC service parts, broken down by category. We hope you find the answers you’ve been looking for. If you have specific product-related questions or do not see what you’re looking for below, please call our team at (440) 614-1242.
Product Availability
Q: I’m looking for a very specific HVAC service part. What service parts do you carry?
A: At Mars Electric, we carry a wide variety of universal replacement parts for the top HVAC equipment manufacturers that are readily available to meet all of your service needs. For quick access, refer to our HVAC Product Categories Page, or for other products you have questions about, request a quote from our team.
Q: Can you provide me with the latest catalog or inventory list of available HVAC products?
A: Yes. You can find all of our in-stock HVAC service parts here. We carry capacitors, motors, wires and cables, definite-purpose contractors, tools, meters, fuses, and even more categories of HVAC service parts. We can also quickly ship products we don't stock directly to you. Call us at 440-614-1242 for more information.
Pricing and Discounts
Q: Where can I find prices for HVAC service parts?
A: Prices for parts we carry can be found in each specific product category. You can also apply for a line of Credit with Mars Electric by completing our online application.
Q: Do you offer discounts for regular or repeat customers?
A: We offer regular promotional discounts. Register for a business or customer account to be eligible to receive promotional discounts.
Delivery and Lead Times
Q: What is the expected delivery time for HVAC service parts?
A: It depends on the product. If we have it in stock, it can be delivered to your work site by the next day for free. You can also use our EXPRESS Will Call: Simply order your materials, pick up your order, and go! No need to wait in line!
Q: Can I track my order for real-time delivery updates?
A: You can opt in to receive text message notifications throughout the order process to update you about the delivery. You can also reach out to a member of our team and we’ll provide live order updates.
Q: What are the shipping and handling fees associated with orders, and do they vary based on location or order size?
A: We provide free local delivery. Shipping and handling fees will vary for long-distance orders. Please call our team at 440-614-1242 for more details.
Product Specifications
Q: How do I find detailed specifications for the product I’m looking for?
A: You’ll find spec sheets on our website for every product we carry, but for even more detailed information, we recommend requesting a quote from one of our sales representatives who will be able to guide you in the best direction. They’ll also be able to recommend alternative products that could better meet your needs.
Q: How do I avoid water buildup from an HVAC pump?
A: Condensate pumps can be used in any furnace and with safety switches that can detect water buildup. Also, be sure to turn off the system to prevent damage.
Q: How can I make my air compressor less noisy?
A: Anti-vibration pads can help reduce the noise your compressor makes by absorbing the vibration. They can also reduce damage and prevent your AC unit from creeping or walking.
Q: What types of cleaners and flushing solvents work best?
A: We have multiple coil cleaners available for different HVAC systems, including Triple-D, Pro-Blue, Eco-Coil, and more, with Pro-Green being our most commonly purchased due to its mild properties and indoor and outdoor use. See all of our cleaners and solvents here.
Q: What types of motors does Mars carry?
A: We carry a wide range of condenser and blower motors from several top-of-the-line manufacturers.
Q: How often should I replace HVAC air filters?
A: Every 30-90 days depending on the filter and the system. We can help you determine how often you need to replace it when you reach out.
Q: What’s the difference between Freon R-22 and Freon-410A (aka Puron)?
A: Older systems use Freon R-22, which has been phased out and replaced with Freon R-410A, also known as Puron. Puron is more environmentally friendly and more efficient. You are required to have an EPA Section 608 Type II or Universal certification license to handle R-410A. In addition, the minimum SEER rating or efficiency that we can use today is 13 SEER (older systems are 10 SEER and below). The refrigerant and efficiency rating of your indoor coil and outdoor unit must be the same, so the whole system must be replaced at the same time.
Payment Terms
Q: Do you offer credit terms or financing options for larger orders?
A: Yes, we offer credit accounts. For the best pricing and most flexible payment options, sign up for a credit account.
Q: Are there minimum order requirements?
A: No, we don’t require a minimum quantity when placing your order.
Customer Support and Guidance
Q: Can you provide technical assistance or guidance on installing and servicing HVAC equipment?
A: Yes. Fill out the following form with your inquiry and we’ll be happy to help resolve any issues or questions you have about product use.
Q: Is there a dedicated account manager or point of contact for regular customers?
A: Yes. One of our dedicated HVAC experts will get back to you the same business day.
H3: Product Compatibility/Universal Parts
Q: Can you assist me in finding HVAC products or parts that are compatible with a specific system or model?
A: Yes. Simply request a quote and someone will reach out to you within one business day.
Q: Do you have any cross-referencing resources available?
A: Yes, we have a Mars Motors Cross Reference Guide, which can be downloaded here. For other cross-referencing materials, please fill out our form.
No matter what your HVAC service needs are, Mars Electric is committed to helping customers find the best parts for a variety of applications.
For more information, visit our HVAC Service Parts page.